FAQ

Frequent asked questions

Can I pay with PayPal?

no

is Optimal pro x compatible with Fl Studio, Ableton?

No, actually Optimal pro x is available only for Logic Pro X.

How to open and install Tomorrowland, elixir of EDM KONTAKT?

Watch this tutorial video https://vimeo.com/263422639

How to activate Tomorrowland, elixir of EDM? with Native access?

No activation code is required and you don't have to enter any serial code with Native Access. (Our product is already activated) simply drag Nki Kontakt instrument into your Kontakt player, it's 100% working. (full version of Kontakt is required)

A password is required?

No password is required

How to open Elixir of EDM files (1.0)?

1. download Keka (mac osx) http://www.kekaosx.com/fr/or 7-zip (windows) https://www.7-zip.org/download.html______________________________________________________________2. open Elixir of E.D.M .zip.001with the other files .zip002, .zip 003, .zip004, .zip005 in the same directory or folder___________________________________3. make sur that you have free space (100GB) on your hardrive. (or extraction will be cancelled)_____________4. delete the 5 zip files (not the appear folder!)

What version of Kontakt are these libraries?

kontakt 5.6.8 (minimum) or Kontakt 6

Can I try a library for free?

Yes, you can download a free preview. Go to the products page and click on "Download Demo", your best email enter you will receive a link download.

The link to download my Kontakt library is dead, why?

simply contact us at [email protected], we’ll send you a new valid link

How to know which button of the interface corresponds to what?

Simply do right-click to view knob assignments if nothing happens, please go to your Kontakt parameters and active “help text”

What's about pre-order refunds?

You can ask for a refund only before the release date of the product. You'll get 100% of your money back.

My last payment was declined? Why?

Please check if you have sufficient funds on your credit card or expiration date. You have 14 days to update your credit card information.(please read our term of sales)

Can I enter my credit card informations safely?

Yes, it’s 100% safe we are using Stripe, inc.

The website is secure?

Yes it's 100% secure, your informations will not divulging and safe. We recommend to you to use your real email address to receive our offers and promotions.

I bought a product, but I want to be refunded, it’s possible?

No, we don't refund purchases, only pre-order offers can be refunded.

How can I get a Kontakt player? Is it free?

You can directly download the Kontakt 5 player on the website of native instruments. The player is 100% free. But to use our libraries, the Full Kontakt is required.

I didn't receive any download links?

Wait 3-5 minutes or Check your spam email. If you don’t see your email confirmation please send us an email to [email protected]

Why “Demo Mode” appear when I'm using Kontakt libraries?

Because you are using the free version of Kontakt 5. our Kontakt libraries require the full version of Kontakt